Terms & Conditions

Thank you for visiting our website (Site). This website is owned on behalf of Get Sh*t Done Pty Ltd ACN 647 302 869 (the Company). In these Terms, ‘us’, ‘we’ and ‘our’ means the Company.

By accessing and/or using our Site, you agree, without limitation or qualification, to be bound to these terms and conditions (as amended from time to time) (the Terms). You agree the Terms govern your usage of the Site and the products and services provided therein. You should review our Terms carefully and immediately cease using our Site if you do not agree to the Terms.

1 Purchases

Before you place an order or create an account with us, you should read the Terms.

1.1 Personal information and payment details

In order to make purchases through this Site, you will be requested to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. You must ensure that this information is accurate and current. You are responsible for keeping all required personal information current, complete, accurate and truthful.

When ordering items, you will also be required to provide payment details. By entering your payment details you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

1.2 Registering an account

If you register an account with us on the Site, you will have a username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer and any other device used by you to access the Site. You agree to accept responsibility for all activities that occur under your account, username and/or password.

If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to the Terms, and to the extent you do not have such authority you agree to be bound to these Terms and to accept liability for harm or loss caused by any wrongful use of the Site or Content (as defined in 12) resulting from such access or use.

1.3 Eligibility to place an order and register an account

We reserve the right to only accept orders from those over 18 years.

If you are under the age of 13 years, you may not create an account. If you are 13 or older but under the age of 18, you represent that you have reviewed these Terms with your parent or legal guardian to make sure that you and your parent or legal guardian understand these Terms. If you are a parent or guardian permitting a person under the age of 18 (a Minor) to create an account, you agree to:

(a) exercise supervision over the Minor’s use of our Site and the Minor’s account;
(b) assume all risks associated with the Minor’s use of our Site and their account, including the transmission of content or information to and from third parties via the internet;
(c) ensure that the content and information that the Minor may encounter on our Site are suitable for the Minor;
(d) assume liabilities resulting from the Minor’s use of our Site and their account;
(e) ensure the accuracy and truthfulness of all information submitted by the Minor; and
(f) provide the consents contained in these Terms on behalf of the Minor.

We may ask you to confirm that you have your parent’s or guardian’s permission and that they have agreed to these Terms on your behalf, and, even if we do not do this, we will assume that this is the case and will provide access to our Site and your account on this basis.

1.4 Promotional purposes

For promotional purposes, we may display the usernames of orders received on our Site (for example, “John Smith just bought…”). When registering your account, we strongly recommend using a username rather than your full name if you do not want others to know what products you have ordered.

1.5 Refuse or terminate account registrations

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in our best interests to do so.

2 Acceptance of your order

Items are not reserved in your cart until your order is submitted and finalised. You may receive an email acknowledging the details of your order (Order Confirmation). An Order Confirmation is not acceptance of your order, just a confirmation that we have received it. Acceptance of your order and completion of the contract between you and us will be completed when we (or our authorised agents) email you to confirm the goods have been dispatched and have been handed over to the designated carrier. Completion of orders is subject to the availability of the goods.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, the item ordered is out of stock, or for any other reason at any time at our sole discretion.

We reserve the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.

3 Changes to or cancellation of your order

Once orders are placed, they are not able to be amended or cancelled.

4 Returns, refunds and exchanges

Where you wish for a return, refund or exchange for an item you have ordered from us and you:

(a) either:

(i) received a product that you believe to be faulty; or
(ii) received a damaged product; or
(iii) a product that you did not order; and

(b) email us at hello@thereweglow.com.au within 14 days of your order with the following information:

(i) your name and email address (for correspondence);
(ii) the relevant order number;
(iii) the name of the product to be returned, refunded and/or exchanged;
(iv) the reason for the return, refund and/or exchange;
(v) a photo of the product to be returned, refunded and/or exchanged (where possible); and
(vi) any additional relevant information or comments,

we may provide for a return, refund or exchange for a product that is unopened and unused.

Nothing in these Terms purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Competition and Consumer Act 2010 (Cth).

5 Pricing

Prices shown on the Site are in Australian dollars and are inclusive of GST (if applicable). Prices are subject to change effective immediately upon posting to the Site or other form of notification.

6 Shipping

Shipping of orders will be governed by our Shipping Policy.

7 Promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you will need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail to the extent of any inconsistency.

8 Intended use

By placing an order with us you agree to use any products purchased from us whether on or via the Site only for their intended purpose. If you use the products for any other purpose you assume full responsibility for any loss, damage or liability arising out of this use.

9 No commercial use

This Site (and any products purchased on or via the Site) is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, goods or services contained within this Site. You may not use this Site (and any products purchased on or via the Site), or any of its Content, to further any commercial purpose, including (without limitation) any commercial activity, sales or offering for sale, advertising or advertising revenue generation activity on your own website, auction sites, group buying sites, social media sites or otherwise, unless with our prior express written authorisation.

10 Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our Site, including but not limited to:

(a) any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
(b) using this Site to defame or libel us, our employees or other individuals;
(c) uploading files that contain viruses that may cause damage to our property or the property of other individuals;
(d) posting or transmitting to this Site any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our Site, we have the right to take down this information at our sole discretion and without notice.

11 Linked sites

Our Site may contain links to websites operated by third parties (Third Party Sites). Third Party Sites are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or accuracy of any off-site pages linked to or from the Site, nor are we responsible for the availability of any Third Party Site, and we do not endorse (unless expressly stated otherwise) and are not responsible or liable, directly or indirectly, for the privacy practices or the content of any Third Party Site, including (without limitation) any offering, advertising, products or other materials or services on or available from any Third Party Site, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on any Third Party Site. You should make your own reasonable enquires regarding the content of any Third Party Site. Your linking to or from any Third Party Site is at your own risk. We have no control over or rights in any Third Party Site. You should carefully review the terms and conditions and privacy policies of all off-site pages and other websites that you visit.

12 Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including, without limitation, copyright, designs, patents, trademarks and other intellectual property rights) in this Site and in all of the material (including, without limitation, all text, graphics, logos, video, photographs, audio and software) made available on this Site (Content).

You are permitted to use the Site and any Content only as expressly authorised by us, our third party licensors and subject to the Copyright Act 1968 (Cth) and other related legislation.

Your use of this Site and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this Site or the Content. However we do grant you a licence to access the Site and view the Content on the Terms and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction, redistribution, duplication, copying, selling, accessing, modifying or otherwise exploitation, of this Site or the Content, in whole or in part, for any purpose without our express consent is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this Site, the Content or any part of it is prohibited, except to the extent permitted by law. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

13 Accuracy, completeness and timeliness of information

The information on our Site is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our Site, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this Site. You should monitor any changes to the information contained on this Site.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this Site or a linked website. You must take your own precautions to ensure that whatever you select for your use from our Site is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the Site (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the Site updated. We are not liable to you or anyone else if errors occur in the information on the Site or if that information is not up-to-date.

14 Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations of any kind whatsoever, express or implied, in connection with these Terms, the Site or the Content, including but not limited to warranties or representations that this Site or Content (including, without limitation, product descriptions, colours, ingredients, availability and other information) will be complete, accurate, reliable, up-to-date or error-free, that access to this Site will be uninterrupted or error-free or free from viruses, or that this Site will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this Site, any Content, or any feature of this Site at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

We provide these Terms, the Site and the Content on a “as is” basis so it may have errors or interruptions and we provide no warranties or representations and our liability is limited.

15 Limitation of liability

15.1 General

To the maximum extent permitted by law, we shall not be responsible or liable (whether in contract, tort (including negligence) or otherwise) for any direct or indirect loss, damage or expense (including, without limitation, any special, punitive, incidental or consequential loss, damage or expense of any kind or loss of profit, loss of revenue, loss of data or loss of goodwill) irrespective of the manner in which it occurs which may be suffered or incurred arising out of or in connection with the Site or the Content including, without limitation:

(a) due to:

(i) your use (or non-use) of our Site or the Content, information or materials contained on the Site; or
(ii) any events beyond our reasonable control; or

(b) as a result of:

(i) any delays or inaccessibility of the Site or the Content;
(ii) any inaccuracies, incompleteness, out-of-date or omissions in the Content or any other information or materials contained on the Site;
(iii) data non-delivery, mis-delivery, corruption, destruction or other modification; or
(iv) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from Third Party Sites.

To the maximum extent permitted by law, in no event shall our maximum aggregate liability exceed $100 ($100).

Our liability (to the maximum extent permitted by law) for any loss, damage or expense arising out of or in connection with the Site or the Content is limited to a maximum aggregate liability of $100.

15.2 Australian Consumer Law

In Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Competition and Consumer Act 2010 (Cth). Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law or the Competition and Consumer Regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition. To the maximum extent permitted, our liability under the Australian Consumer Law is limited, at our option, to the replacement of the goods, the supply of equivalent goods or a refund.

We do not provide any guarantees with respect to our products, except for those that are mandated by law (such as products being of acceptable quality). Our liability under the Australian Consumer Law is limited (at our discretion) to the replacement of the goods, the supply of equivalent goods or a refund.

16 Indemnity

You agree to indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, relates to:

(a) your breach or non-observance of any term of these Terms;
(b) any breach or inaccuracy in any of your representations or warranties; or
(c) your use of the Site or Content.

We are not responsible if you breach or fail to observe these Terms, breach or inaccurately provide any representations or warranties given by you or break the law, especially if you get sued.

17 Force Majeure

We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.

18 Relationship

No agency, employment, franchise, partnership or joint venture relationship is intended or created between you and us by these Terms.

19 Jurisdiction and governing law

Your use of the Site, Content and these Terms are governed by the law of the State of Queensland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in the State of Queensland and any courts that may hear appeals from those courts.

20 Modification

We may from time to time modify these Terms or the Content without notice. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Content. You should read the Terms before placing an order. If you do not agree to any change, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. We do not promise to continue to offer or maintain the Site online. We may withdraw it from use in accordance with our business strategy from time to time. Accordingly, we may, with or without prior notice, terminate any or all of the rights granted by these Terms.

If you have any questions regarding these Terms please contact us at hello@thereweglow.com.au.

Shipping Policy

Last Updated: May 2021

1 Free Australia wide shipping to those who sign up to our Official Glow Squad mailing list (YES, you read right – FREE!)

What we REALLY dislike more than paying for parking? Paying for shipping. That’s why we offer those who sign up to our Official Glow Squad mailing list free shipping Australia wide on ALL orders. No minimum spends. FINALLY!

2 Dispatch times

We endeavour to process and dispatch all online orders within 1 business day from the order being placed, unless otherwise stated. Following dispatch, you may be notified via email with a tracking number.

Please note: During peak periods, dispatch times may be longer. Online orders are processed and shipped from Brisbane so we follow any Queensland public holidays (and we LOVE our public holidays – a great time to flaunt a #ThereSheGlows or #ThereHeGlows tan!).

3 Delivery method and timeframes

We love supporting the environment and Australian-based companies. That’s why we have teamed up with Sendle –the first postal company in Australia to offer fully carbon neutral delivery services AND a Certified B Corporation!

In general, Sendle delivers same-city deliveries (holla to our fellow Brisbanites) overnight and deliveries to nearby cities within 2-3 days. Though very speedy, Sendle does not currently offer an express or guaranteed overnight delivery service.

For further details on shipping times please head to Sendle’s tracking page and use your unique Sendle code we may have sent following dispatch.

Please note: Shipping times are a guideline and subject to change. You may experience longer delivery times during peak periods, due to wild weather, a pandemic (who would have thought pre-2020), or due to other delivery issues that are unforeseen or unavoidable events beyond our reasonable control.

4 Authority to leave

To minimise the risk of contracting or spreading COVID-19, all deliveries (at your delivery address) will no longer require a signature. A courier will ask and record your name, and acknowledge delivery in the system. Someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply.

5 No PO Box deliveries

Sendle unfortunately can’t deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restricts delivery to these locations.

If a receiver is not home to receive a parcel, it will either be:

(a) made available for a free redelivery; or
(b) if the delivery driver thinks it’s unsafe to leave it unattended at the premises, delivered to a nearby location for collection.

6 Shipping to multiple addresses

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

7 Lost or damaged goods

If your order is lost or damaged in transit, please email us at hello@thereweglow.com.au. If you have not received your order within 10 business days, please contact us so that we can assist you.